Process Innovation Projects

Here are some examples of where business process innovation might bring you the competitive advantage you need.

Customer service improvement

Higher levels of customer satisfaction with fewer phone calls, lower complaint levels and more queries handled per customer service adviser. Case Study

Sales order processing efficiency

More orders handled by the same number of staff in less time, and empowering them to continue making improvements to their processes beyond the initial assignment. Case Study

Purchasing process improvement

More decisions taken at operational levels without losing control, freeing managers of unnecessary paperwork or procedures, so that they can concentrate on adding value to the supply chain. Case Study

Asset management improvement

Reduced cost for asset maintenance through targeted application of resources based on rigorous analysis of planned and reactive maintenance regimes. Method Overview

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